Free your team to focus on growth
The work that keeps a business running rarely grows it. We take the recurring, time-consuming layer off your team so the hours go back into the things only they can do.
Hours returned to your senior people
Nothing dropped between the cracks
Documented processes you actually own
Coverage that scales without new hires
Everything under virtual assistance
Administrative support, client communication and marketing operations handled by trained assistants who work inside your systems and your hours.
Virtual Assistance
Administrative support, scheduling, inbox management, research, documentation and recurring tasks — handled by someone who learns how you work.
Included
- Calendar and inbox management
- Data entry and documentation
- Research and report preparation
- Recurring task and workflow ownership
Customer and Client Support
Responsive assistance for enquiries, follow-ups, coordination and customer communication so nothing sits unanswered.
Included
- Enquiry and ticket handling
- Follow-up and pipeline chasing
- Booking and appointment coordination
- Live chat and helpdesk coverage
Marketing Assistance
Campaign coordination, reporting, content uploads, database support and day-to-day execution that keeps your marketing moving.
Included
- Campaign coordination and setup
- Content uploads and scheduling
- CRM and database maintenance
- Reporting and dashboard upkeep
From first call to ongoing care
Task discovery
We map what your team does that someone else could.
Match and onboard
A dedicated assistant matched to your tools and industry.
Document and run
Processes written down, then executed to schedule.
Review and expand
Monthly review, with scope adjusted as trust builds.
Tools and platforms we work in
The rest of the team
Each service is stronger when it runs alongside the others. Here is what else we handle.
Ready to get started with virtual assistance?
Book a call and we will scope it properly — no obligation, no hard sell.
or email janmichael@twoshoresonline.com