Clear communication, defined responsibilities and accountable project management. You always know who is doing what, by when, and what it produced.
We identify your goals, gaps and priorities.
We start with a discovery call and an audit of what you already have — website, search presence, social channels, and the admin load quietly draining your team. You get a written summary of where the gaps are and what to fix first.
What this includes
We recommend the right services and workflow.
We map the exact scope, assign the specialists who will own it, and set the workflow — communication cadence, tools, approval points and timelines. You know who does what before a single task starts.
What this includes
We execute with clear timelines and communication.
Work runs to schedule with regular check-ins and a shared view of progress. Nothing disappears into a black box — you always know what shipped this week and what is next.
What this includes
We review performance and refine as you grow.
We report on what the work actually produced — traffic, rankings, leads, engagement, hours saved — and adjust. As your priorities shift, the team composition shifts with them.
What this includes
If you have to chase us for an update, the process has already failed. Reporting is not a favour — it is part of the work.
Our delivery principle
Distance only becomes a problem when communication is left to chance. Every engagement has an agreed rhythm from day one.
A scheduled call or written update every week covering what shipped, what is next and anything blocked.
Performance against the metrics that matter to you — traffic, rankings, leads, engagement, hours returned.
Live visibility of every task, its owner and its status. No need to ask where something is up to.
A named contact reachable by email, Slack or Teams during overlapping business hours.
A realistic view of the first four weeks, so there are no surprises.
Kickoff call, audit of what exists, tool and account access arranged, priorities agreed in writing.
Scope confirmed, named team assigned, workflow and reporting configured, first tasks started.
Work shipping to schedule with the first weekly update. Early quick wins prioritised deliberately.
Month-one report, honest assessment of what is working, and adjustments to scope or cadence.
Still unsure about something? Ask us directly — we reply to every message.
Our delivery team is based in the Philippines. The team has spent years working with an Australian web development company, so we are already aligned to Australian standards, expectations and business hours — while serving clients worldwide.
Yes, and most clients do. Start with the service you need today — a website build, an SEO program, a social media manager or a virtual assistant — and expand as your priorities grow. There is no requirement to take everything at once.
The Philippines sits within two to three hours of most Australian time zones, so you get genuine same-day overlap. For UK and US clients we schedule dedicated overlap hours and run asynchronous handovers so work continues around the clock.
You get a named point of contact, an agreed communication cadence and a shared task board. Most clients use a mix of scheduled weekly calls and a shared Slack, Teams or email thread for anything in between.
Both. We build new custom-coded, WordPress and e-commerce sites, and we also take over maintenance, optimisation and ongoing support for sites that already exist — including ones we did not build.
Project work is quoted as a fixed scope. Ongoing services — SEO, social media, virtual assistance and maintenance — run as monthly engagements sized to the hours and outcomes you need. You get a written proposal before anything begins.
Access is managed through your own accounts wherever possible, with credentials stored in a shared password manager and revoked immediately at the end of an engagement. We sign NDAs on request as standard.
Discovery calls are usually booked within a few business days. For virtual assistance and social media management, most engagements begin within one to two weeks. Website builds are scheduled against a written project timeline.
Start with the service you need today and scale from there.
or email janmichael@twoshoresonline.com